Delivery
We dispatch your order as soon as possible (Excludes Weekends and Bank Holidays) but can also not guarantee order lead times stated for orders placed after 2pm on a weekday, or anytime at weekends.
Our estimated maximum waiting time for delivery of stock items is within two to ten working days from the date the order was placed. Please allow longer for special order products. Refer to the item description for further details. For back orders please allow 2-4 weeks.
We offer
- Our Recommendation* – Royal Mail Signed for 1st Class – £5.95 estimated delivery 1-2 working days
- Royal Mail Signed for 2nd Class – £4.85 estimated delivery 2-3 working days
- Standard 2nd class Delivery* – £3.95 2-3 working days (90% of these parcels arrive but delivery time is not guaranteed
- Free Shipping – Orders over £60 can be sent free of charge by Royal Mail signed for 2nd Class Delivery with low priority despatch (1-2 days) and take up to 5 working days to arrive with you.
Most goods, though not all are sent by Royal Mail Delivery. Some of these are sent by Signed for delivery automatically if the order value is over £40.00. If no one is at home to sign for the parcel, Royal Mail will leave a note advising how to get your parcel.
As when ordering anything online or by phone that requires delivery, you must take responsibility for accepting the delivery. For example, should an item require signing for or be too large to fit through your letter box; if you are not in to accept delivery then your delivery may be taken back to a local sorting office or courier company storage hub. In this instance, you are likely to be required to arrange collection of your delivery yourself. Should any part of your order or delivery be returned because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company; then you may be liable for a re-delivery charge as the order is likely to be returned to us, or our suppliers.
Please remember, it is not possible for us to guarantee delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order. For example, it is unlikely a driver will be able to act upon “leave next door” or “leave in shed” notes if a signature is required as of course, this would not offer a secure proof of delivery.
If you are worried that you will not be able to accept delivery at your usual home or invoice address, we suggest you specify an alternative address for delivery. In most cases this will be accepted for orders under £100.00 in value; subject to a full credit/debit card data match, (eg: you must specify the correct card holder / invoice address and post code, CVN number and a land line phone number for card holder address).
*See our delivery terms and conditions on our terms and conditions page via the link at the bottom of our website.
Local Pick Up
Local Pick up is located at our sister business Sussex skin and laser clinic in Bexhill-On-Sea. Once ordered you will be emailed a selection of days and times for pick up, please note our clinic is within The Body Junction so we are unable to have clients just turn up outside of your allocated day and time slot.
The Pick up address is Ground Floor, The Body Junction, 3 Sutherland Avenue Bexhill-On-Sea, East Sussex TN394ET
If Your Order Is Delayed
If parts of, or your complete order is unlikely to be delivered within 10 working days of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for delivery please reply to the email you where sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order Arrives Damaged or Incorrect
We would never pretend things won’t ever go wrong. When they do, we ask you to give us the opportunity to put them right.
The responsibility (sometimes referred to as “risk”) for the goods remains with us until delivery is complete at which point it will pass to you. Please note, however, that if you do not wish to use our recommended signed for shipping option instead choosing the second class postage option or another courier the risk in the goods will pass to you as soon as they are passed to your chosen carrier.
If your order arrives damaged or incorrect, please email us within 48 working hours to let us know. We will then either ask you to post back the product or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.